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    Sir Francis Drake Frequently Asked Questions

    General
    Transportation/Directions/Parking
    Reservations
    Restaurants
    Accounting
    Pets
    Concierge
    Meetings
    About Drake

    General

     
    Question  What is check in/check out time?
    Answer  Check in is at 3:00 PM, check out time is at 12:00 PM.
     
    Question  Do you allow smoking on property? In the rooms?
    Answer We do not allow smoking on any floors of our hotel.
     
    Question  How much do you charge for high speed/wifi internet access?
    Answer  You can access complementary high-speed internet access in all our guestrooms and hotel suites and complimentary WiFi high-speed Internet access for Kimpton In Touch Members.
     
    Question  Do you have a fitness center? What kind of equipment does it have? What are the hours?
    Answer  Yes, we have and On-site 24 hour fitness center with Precor Elliptical Trainers, Treadmills, Stair Climbers and Stationary Bikes. Hotel guests also have access to free weights, multi trainer rack system, various medicine balls and resistance bands for strength training.
     
    Question  Do you offer room service? What are the hours?
    Answer  Yes we do. Room Service hours include: Breakfast: 6:00 AM–10:30 AM, Lunch and Dinner: 11:30AM–11:30PM.
     
    Question  Do you have a business center?
    Answer Yes, we have a business center. Fax, Copy, and delivery services are also available.
     
    Question  Do you have a pool?
    Answer  Sorry, we do not have a pool on site. Guests who wish to go for a swim are encouraged to ask the concierge about local facilities.
     
    Question  Do you have a spa? What are the hours?
    Answer  We proudly offer In-Room Spa Service. Services, which are available from 9:00 AM to 9:00 PM, seven days a week. Reserve by calling 1.877.452.4772. More information is available on our In Room Spa page.

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    Transportation/Directions/Parking

    Question How do I get to the hotel?
    Answer  Please see our Maps & Directions page.
     
    Question  Do you offer free shuttle service from the airport?
    Answer  We do not provide free shuttle service from the airport, however we do recommend Lorrie's Shuttle service, for more information, visit our Maps & Directions page.
     
    Question  What are your cross streets?
    Answer  We are located on 450 Powell St. between Sutter St. and Post St.
     
    Question  Do you have onsite parking? How much is parking? Is it included in my room rate?
    Answer  We offer valet parking, the overnight parking fee is $50 plus tax, and oversized vehicles are $55 plus tax. The parking charge is an additional charge to the room rate and is not included unless otherwise noted in the package. For information on additional parking lots in the area, visit our Maps & Directions page.

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    Reservations

    Question  Will your rooms allow rollaways/cribs/playards? Is there a charge?
    Answer  Rollaway beds vary from room type to room type. The cost of a rollaway is $30 a night. Cribs are available free of charge.
     
    Question  I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
    Answer  You must go through the booking agent/website that you went through in order to change your reservation.
     
    Question  What is the minimum age requirement to check in to the room?
    Answer  You must be 18 years of age with a valid ID to check in to the hotel. If you are under the age of 21, all alcoholic beverages will be removed from your honor bar at the time of check in.
     
    Question  What is your cancellation/deposit policy?
    Answer We require a credit card at the time of booking. You must cancel outside of 24 hours prior to arrival (6 PM local hotel time) to avoid a one night's room and tax to your card. Please note that for special rates, packages and certain seasons, this policy is subject to change.
     
    Question  Is my ID/passport required at check in?
    Answer  We do require presentation of a valid government-issued identification at the time of check-in.
     
    Question  What age do kids stay for free?
    Answer  Kids 17 and under stay for free in existing bedding when accompanying an adult.
     
    Question  Do you have connecting rooms?
    Answer  We do have a limited number of connecting rooms. Connecting rooms must be requested in advance and cannot be guaranteed.
     
    Question  Do you have ADA rooms?
    Answer  Yes, the hotel has ADA rooms. Please specify any special requests at the time of booking or during check in so that we may make your stay more comfortable.
     
    Question  Do you have an early departure fee?
    Answer  Yes, an early departure fee in an amount of up to one night's room and tax may apply.
     
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    Restaurants

    Question  What are the hours of the restaurant/bar/lounge?
    Answer  The Sir Francis Drake provides three dining options:

    Scala's Bistro
    Harry Denton's Starlight Room
    Bar Drake.

     
    Scala's Bistro is open from 7:00 AM–10:30 AM for breakfast, 11:30 AM–4:00PM for lunch, and 5:15 PM–Midnight for dinner. scalasbistro.com
     
    Harry Denton's Starlight room is open from 5:00 PM–2:00 AM. Including Dancing Nightly, which begins at 6:00 PM. In addition there is a show titled, Sunday's a Drag, two shows at Noon and 2:00 PM. Doors open at 11:00 AM. harrydenton.com
     
    Bar Drake is open from 11:00 AM–12:00 AM Sunday thru Thursday, and 11:00 AM–1:00 AM, Friday and Saturday. bardrake.com

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    Accounting

    Question  I have questions about my bill. Who do I call?
    Answer You can call the hotel general line at 415.392.7755, and ask for the accounting department.
     
    Question What forms of payment are accepted to pay for my room?
    Answer  We accept all major credit cards. When you check in to the hotel, we will hold the full room and tax total, plus $100 for honor bar and restaurant charges. These charges will be released from your account within 5 days after check out. We do not accept checks. If you would like to check in to the hotel with cash, we will ask for a deposit of the full room charges and tax plus $100 per night for honor bar and restaurant charges. You will get the remaining money back at the time of check out.
     
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    Pets

    Question  Are pets allowed? Are there restrictions for weight, height or types?
    Answer Yes, we welcome pets at the hotel with no restrictions. To optimize your pet's stay, fill out a Pet Preferences card at the hotel.
     
    Question  Do you have pet free rooms for those with allergies?
    Answer  Yes, we have designated pet free room available upon request.
     
    Question  Do you have pet sitting or dog walking services?
    Answer  Pet sitting and walking are available by a third party for a fee; this can be arranged by contacting the hotel concierge at 415.395.8550.
     
    Question  How far do you have to walk to take your pet out?
    Answer  Union Square is about half a block away from the hotel property.

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    Concierge

    Question  I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
    Answer  Our concierge team will be delighted to help make special arrangements for you. Contact them directly at 415.395.8550.
     
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    Meetings

    Question  How do I book a meeting?
    Answer  Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal
     
    Question  How can I create a unique atmosphere during my meeting?
    Answer  Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event.
     
    Question  Do you offer special group rates?
    Answer  Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel.
     
    Question  My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting?
    Answer  Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment.
     
    Question  Need more information about booking a meeting at a Kimpton Hotel?
    Answer  Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information.
     
    Question  How can I book a wedding at a Kimpton Hotel?
    Answer  Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information.

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